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Store Policies Cool Signs & Grafix offers the following Policies:
PAYMENT DESCRIPTION - We will hold your item for 5 days pending payment.
- We gladly accept Visa, Master Card, Discover, and Paypal online through our secure servers.
- You may also phone in your Credit Card information at 765.863.4004
- Money Order, Cashier Check, Personal and Business Checks
SHIPPING DESCRIPTION - We ship via USPS First Class Mail, USPS Priority Mail, USPS Express Mail, UPS.
- We ship only to verified addresses (the address associated with your Paypal or Credit Card account).
- We ship Monday-Friday, excluding major US holidays.
- Packages generally ship within 2 to 7 business days of payment receipt.
- International buyers please email us first for the shipping charge BEFORE purchase.
RETURN POLICY - We will exchange defective or unapplied flawed item(s) immediately. No refunds or credits.
- Buyer pays for return shipping of defective or unapplied flawed item(s).
- Returns must have all original packaging
- We are not responsible for postal damage or postal delivery times.
- Some items may be subject to a 10% restocking fee
- Notify us within 30 days of item receipt.
ORDER CANCELATIONS
- If you would like to cancel your order or part of an order just send us an email or give us a call.
- Orders canceled within the first business day and before production or shipping will receive a full refund of purchase amount.
- Orders canceled after the first business day and before production or shipping will receive an 90% refund of purchase amount.
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Questions or Credit Card Payments by Phone at 219-513-9115 
